Sportsman's Warehouse

Aim 2 months ago

Wednesday 7/15 I placed my original order in the am. Went to the store around 5pm because the money had been removed from my account and the unhelpful bald man was like “idk if we even have it in the store” (we ordered online and said it was ready for pick up that day) he then refuses to check if they have the product and says “I can give you a refund”. We leave the site and an hour later I see my order was cancelled. So immediately I put in a new order for the same kennel. Flash forward to today Friday 7/17 I call their customer service and the lady says “well the store says they have it in stock idk why it’s talking a while please wait 5-10 business days” I hang up cause that’s stupid. I call the store, a lovely lady answers the phone and asks for the order number. A minute or so on being put on hold and I get an email “your order is ready for pickup” this lady is amazing wish I got her name. She seemed to be the only person capable of standing up and getting the job done. The unhelpful man was at the pickup area. This all could of been avoided if he would of just done his job on Wednesday

L. Burk 3 months ago

Customer service is top shelf, and the staff are great. Product selection can be a little hit-or-miss, but the atmosphere? Pure Walking Dead. It's so quiet that you feel like if you make a sound, the zombies might come shuffling out from the back room. Come on, managers—liven the place up a bit! Some music, some energy, conga line, something. The great service deserves a more welcoming vibe.

Randall Hansen 5 months ago

NEVER shopping at this store again. The whole Spokane store looks like it's missing half its inventory. Bought a gun online through the website and received an email to set up an appointment for the background check. No problems. Get to the store, find no one working at the registers or customer service, so I wonder the store, heading toward the gun area. Wait for service and then tell the guy that my order is in. We do all the things -- we takes my DL and gets the order. Then he asks me for my WA firearms safety certificate. What? Oh, it turns out they need this before doing a background check, but that was NOT in the email telling me to make an appt. so I can get the background check completed. Long story short -- I am told to go home and take the course and come back. At these gas prices? No. No other suggestions, so I waste 30 minutes in the parking lot getting the certificate. Finally, I go back in and we do the background check details. it's all done. ONE HOUR. And then he has the nerve to make me pay $18 for the background check; no offer of a discount or even free for the mixup. Nothing. This was supposedly the "on-duty" store manager. You have been warned!

Aaron Linsdau Thriller Author 5 months ago

As the author of The Most Crucial Knots to Know and The Motivated Amateur’s Guide to Winter Camping, I spend a lot of time in outdoor stores, and Sportsman’s Warehouse is a strong location in North Spokane. As the author of The Grant Colson Thriller Series, I also pay attention to layout and function, and this store is easy to move through. When you walk in, the cash registers are on the left, footwear is on the right, and archery and hunting gear runs along the far right wall. If you turn left, you move into the fishing and angling section. The selection is solid across categories. The fishing area is well stocked, and the mounted blue sailfish on the wall adds some character. They carry kayaks, a large selection of Lodge cast-iron cookware, and an impressive range of meat processing gear for hunting. The camp stove section stands out with a wide variety of options, along with hunting-focused sleeping bags and general hiking and outdoor equipment. It is a well-organized store with a broad inventory that supports everything from casual camping to more serious outdoor use.

Nathan “Retro N8” McIntosh 6 months ago

Excellent selection of camping, hiking, hunting, target shooting, archery, and everything outdoors. Helpful staff can answer your questions and guide your purchases. Really well stocked selection of firearm accessories, holsters, magazines, sites, lights, and more. If you are looking for a firearm for hunting, home defense, target shooting, or taking to the range, they have a good selection and great prices. Will definitely go back for all my outdoor activity needs.